As a fundraising agency, we are more than just fundraisers. We are strategic partners, combining our tele-fundraising expertise with data analysis to design and deliver successful campaigns that generate long-term, sustainable income streams for charitable and non-profit organisations. Our areas of expertise include Fundraising, Database Management, Customer Service, Inbound Calls, Outbound Calls, and Donor Care.
At DTS, we help to make fundraising easy and effective for non-profits through our several services. We provide tele-fundraising for those seeking out-of-the-box solutions for their fundraising projects. We also offer major giving and regular giving services, allowing for a long-term approach to donor engagement. Additionally, we offer donation fulfilment, acquisition and retention services to help you turn donors into loyal supporters.
Our approach to fundraising has been finely tuned over the years, based on insights and data-driven decisions. We focus on donor engagement that drives ROI, and our high success rates speak for themselves.
A healthy and active donor database is critical to the success of any fundraising campaign. That's why we provide comprehensive data management services, including data cleansing, segmentation, and analysis, to ensure your organisation has the best possible data for its fundraising goals. Our team embraces technology and advanced data analysis techniques to uncover hidden insights in your data sets. We also implement best practice database management to ensure your data is secure, reliable, and always up-to-date.
We understand that excellent customer service is essential to successful fundraising campaigns. Our tele-fundraisers and extended team pride themselves on delivering exceptional communication, empathy, and care when interacting with donors. We know that every interaction with a donor is an opportunity to strengthen their relationship with your organisation, so we consistently set new benchmarks in customer service and donor nurturing. Our feedback channels are critical to our quality assurance and control, an area of our service offering we take extremely seriously.
We understand how crucial donor support and proper processing of donations are for any organisation. Our team will make sure every request, question and donation from your donors are responded to quickly and accurately. By partnering with DTS, you can foster relationships with your donors, build trust and ultimately, increase donations.
We are experts in prospecting, donor acquisition, retention and pledge follow-up services. Whether you need a one-time boost or ongoing support, we will develop a bespoke plan tailored to your organisation's needs. We are here to help you take your donor outreach to the next level and maximise fundraising success. Our team is committed to providing the best customer service and will work with you every step of the way.
We understand just how vital it is to have strong donor relationships. That's why we have a team of dedicated donor care professionals who are in charge of keeping generous donors happy. They make thank-you calls, help with donor retention, and manage our stewardship programs. We strive to be the frontrunners when it comes to donor care. We aim to build and maintain powerful relationships with each and every one of our donors and can't wait to create a bond of trust and loyalty.
